Five Angels support
Need help with Five Angels?
A problem with the app, a question about your account or an idea to improve Five Angels: this page gathers everything you need to reach us. Five Angels is published by Oraklia Technologies SAS, a French company based in Valbonne, near Sophia-Antipolis.
In immediate danger?
Five Angels is a personal safety aid: it does not replace emergency services, and this page is not an emergency channel. In France, call 112 (European emergency number), 15 (medical emergency), 17 (police) or 18 (fire brigade). If you cannot speak, send a text message to 114. Elsewhere, call your local emergency number.
Contact us
For any question about the app, a malfunction, feedback or a feature request. Tell us whether you are the protected person or one of their guardian angels, and which phone you use (model and OS version).
- Publisher
- Oraklia Technologies SAS - simplified joint-stock company with a share capital of €5,000
- Address
- 497 route de Nice06560 ValbonneFrance
- contact@five-angels.com
- Availability
- Monday to Friday, 9 am to 6 pm (Paris time), except French public holidays.
- Response time
- Usually within 24 business hours, and within 2 business days at most.
Publication director: Simon Fourticq, President.
Last updated: September 2026. In the event of any discrepancy, the French version prevails.
Other requests
Personal data and GDPR rights
Access, rectification, erasure, portability: answered within 30 days.
rgpd@five-angels.comReport a vulnerability
Security flaw found in the app, the API or the website. Please do not disclose it before we ship a fix.
security@five-angels.comPress and partnerships
Interview requests, official assets, partner organisations.
presse@five-angels.comFAQ
Before writing to us
Your answer may already be here.
Report a problem
Report a problem
Describe what happened: we will reply to the address you give. To attach screenshots, simply reply to our email.
What helps us answer quickly
- ·Your phone model and its OS version (iOS 18, Android 15…).
- ·The app version, shown at the very bottom of the Profile tab.
- ·Whether you are the protected person or a guardian angel.
- ·The steps that lead to the problem, and the approximate time of the incident.
An idea to improve Five Angels?
Our users' suggestions directly shape the next versions of the app. Describe the situation in which you missed a feature: that is what helps us most.